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How to tame enterprise communications services

VoIP News December 12, 2018

Communications capabilities are essential to the success of organizations everywhere. Voice, email, text messaging, multimedia messaging, file sharing, streaming video, conferencing, collaboration, and more – you can’t do business without them. But as traffic volumes and the number of communications services in use continue to grow, so do the IT and operational challenges.

Communications services have historically been provisioned by, and are of course still widely available from, broadband landline and wireless carriers who seek value-added revenue to offset the commodity nature of their “big dumb pipe” core businesses. But there are also numerous third-party solution suppliers, private implementations, and unified communications (UC) product and service capabilities. In addition, an increasing number of cloud-based services – many of which are often aimed squarely at consumer end-users rather than organizations – are seeing significant organizational application, and unfortunately often via backdoor or shadow-IT routes.

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Network World Unified Communications

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8 awesome (and sometimes free) conference call services

VoIP News May 26, 2016

Conference calls are a big part of work life today — sometimes too big. Because we spend so much time in meetings, we want conference-calling systems that that launch quickly and work flawlessly so we can get the information we need and move on to other pressing matters. The capability to browse a post-meeting transcript or zoom through an audio recording would be big bonuses, especially for fastidious note-takers who don’t always catch everything in real time.

The good news is that the leading conference call services are full of features that take the sting out of group calls and online meetings. Standard features typically include audio recording capability, support for screen-sharing, automated transcripts (created by converting digital recordings into text), Web interfaces with hosting tools for managing calls and keeping track of participants, and 24/7 availability. Some services also offer personalized greetings to participants who dial in, customized hold music, operator assistance and a participant “dial-out” feature, where the service calls participants to bring them into the meeting (also referred to as “call me” functionality).

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Network World Unified Communications/VoIP

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