This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach.
The forecast for unified communications (UC) in the cloud seems bright with clear skies ahead.
According to Transparency Market Research, UCaaS (Unified Communications as a Service) is expected to reach nearly $ 38 billion by 2022 with an impressive compound annual growth rate of over 23%.
And while the benefits of UCaaS have been well documented, it is important to note that simply putting UC in the cloud does not ensure a highly functional, highly available enterprise communications platform that end users will readily adopt.
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