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Amazon releases Chime, a new cloud-based UCaaS

VoIP News November 7, 2017

Amazon today announced Chime, a unified communications as a service (UCaaS) offering hosted in Amazon Web Service’s cloud.

Amazon is entering a crowded market of UC solutions, some of which are already cloud-based and others that run on customer premises. Nevertheless, analysts who track Amazon say the company has an opportunity here.

Chime uses a mobile or desktop application that is available across iOS, Android and Windows environments. It uses noise-cancelling wideband audio, which Amazon says allows it to deliver high quality audio and video experiences. When a meeting starts, Chime calls all the participants, who can join by clicking a button; there is no PIN required. Chime shows a visual roster of all attendees, which Amazon says eliminates the “who just joined” questions that can occur on conference calls. Any user has the ability to mute a noisy participant. Advanced editions of Chime allow IT to centrally manage users and settings, including integrating it with existing corporate directories.

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Network World Unified Communications

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How do you troubleshoot UCaaS problems? Put a ThousandEyes on it

VoIP News September 27, 2017

Cisco Live kicked off this week in Las Vegas. The annual event is where Cisco shows off its latest and greatest innovations, such as the intent-based networking system Cisco announced last week.

However, it’s also a forum for many of Cisco’s technology partners to show off their wares in the World of Solutions Expo Hall. One of the more interesting vendors there was ThousandEyes, which demonstrated their network monitoring solution, as well as their new Unified Communications monitoring and management capabilities that provide visibility into the performance and connectivity across Unified Communications as a Service (UCaaS), on premises and hybrid VoIP deployments. 

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Network World Unified Communications

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