Videoconferencing and the enterprise have had a good old love-hate relationship over the past few decades. It’s kind of like what’s happening with Tom Brady and the NFL. Both know they’re better off with each other, but there’s so much historical pain that it’s hard to move on and give each other another shot.
Enterprise video has come a long way over the past five years, but there are so many painful memories of how things were that many IT and business leaders don’t want to give video another chance. However, it’s worth taking another look. Complicated user interfaces have been replaced with easy-to-use touchscreens. IT no longer has to roll around carts and spend half the meeting time trying to dial the other side’s ISDN SPID. Quality issues have all but been resolved, and modern systems work fine now even over low bandwidth connections.