If there’s one application that brings chills to the hearts of SD-WAN implementers it’s providing a predictable real-time voice service. So let’s talk about how SD-WANs might help.
The problem with voice
We need to separate from the theory of voice and the reality of voice. The theory goes something like this. The Internet is fine for email and web browsing. It’s even pretty good for personal voice. But if I want to deliver a voice service, day-in-day out without a hiccup, then I run into a problem. Voice is a real-time protocol with strict tolerances around latency, loss and jitter. Exceed those tolerances and symptoms common to a poor voice service set in. Increased delays from traffic routing or lost packets disrupt voice calls. Outages and brownouts can cause calls to drop.