Georgetown University is testing a cloud phone service intended to replace its 25-year-old system, which would cost millions of dollars to replace. The move, part of a broader telecommunications infrastructure overhaul, advances the private university’s plan to migrate to consumer-friendly cloud and mobile software, says CIO Judd Nicholson.
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The forecast for unified communications (UC) in the cloud seems bright with clear skies ahead.
According to Transparency Market Research, UCaaS (Unified Communications as a Service) is expected to reach nearly $ 38 billion by 2022 with an impressive compound annual growth rate of over 23%.
And while the benefits of UCaaS have been well documented, it is important to note that simply putting UC in the cloud does not ensure a highly functional, highly available enterprise communications platform that end users will readily adopt.
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