Conference calls are a big part of work life today — sometimes too big. Because we spend so much time in meetings, we want conference-calling systems that that launch quickly and work flawlessly so we can get the information we need and move on to other pressing matters. The capability to browse a post-meeting transcript or zoom through an audio recording would be big bonuses, especially for fastidious note-takers who don’t always catch everything in real time.
The good news is that the leading conference call services are full of features that take the sting out of group calls and online meetings. Standard features typically include audio recording capability, support for screen-sharing, automated transcripts (created by converting digital recordings into text), Web interfaces with hosting tools for managing calls and keeping track of participants, and 24/7 availability. Some services also offer personalized greetings to participants who dial in, customized hold music, operator assistance and a participant “dial-out” feature, where the service calls participants to bring them into the meeting (also referred to as “call me” functionality).
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